Within Hotel

What time is check in and check out?

Check-in at the InterContinental Toronto Centre begins at 3:00 pm and check-out is at 12:00 pm. If you arrive earlier, please contact the front desk to see if we have your room available for an early check-in. If you must check-in before 12 pm, there is $30 fee; early-arriving guests may leave bags with us and enjoy our world-class amenities and services while waiting.

Is there a fee for early check in?

Yes. If you arrive at the InterContinental Toronto Centre before 3:00 pm, check with the front desk to see if your room is ready. If so, there is a $30 fee to check in before 12:00 pm, upon availability. We will gladly store your luggage while you explore the Toronto sights, as our hotel is steps from CN Tower, Ripley's Aquarium, Air Canada, and plenty of other top attractions to entertain you until your guestroom becomes available.

Is there a fee for early departure from scheduled stays?

We understand that things come up, so if you need to check-out of the hotel before your scheduled departure date, please contact the front desk as soon as possible. There is a $75 fee for an early departure for rooms that have not been prepaid. To avoid fees, please give notice to the front desk before 12:00 pm, 24 hours before originally scheduled check-out time, so we can help accommodate you.

How much is parking at the hotel?

Valet Parking at $49 is currently unavailable, however we do have a self parking option available at $32 for an overnight, in and out privileges do not apply.

What is the height maximum for vehicles entering the garage?

In order to park at InterContinental Toronto Centre, vehicles must be 6'3" and below to enter the garage. If you have an oversized vehicle, there are nearby lots in which to park. Please contact our front desk to inquire about parking your oversized car, truck, or RV before your arrival to make check-in as seamless as possible.

Where is the pool located?

The 48-foot indoor saline pool and hot tub is located on the third floor of the hotel at Spa InterContinental. Relax and unwind before your spa treatment or at the end of a vigorous workout in our state-of-the-art fitness centre.

Are there changing facilities near the pool?

Yes, hotel and spa guests may use the changing facilities at Spa InterContinental. Towels and robes are provided by the spa for pool and spa use. Pool shoes are suggested around the spa area, as it may be slippery. If you have any further questions about the spa or to book an appointment, please contact Spa InterContinental directly.

What are the breakfast options at the hotel?

Breakfast is served at Azure Restaurant & Bar starting at 7:00 am. The breakfast buffet is available until 10:30 am and the a la carte menu is available until 11:30 am. Room service also offers breakfast from 6:00 -11:00 am daily. If you miss breakfast and are still craving your morning fix, there are plenty of cafes and diners within walking distance of our hotel. Azure is open for lunch and dinner as well until 10 pm. Reservations are welcome via OpenTable for all parties.

Does the hotel offer complementary internet service?

Yes, standard internet service is complimentary to all IHG Rewards Club members. It is free to become an IHG Rewards Club member, and the perks are worth it. Join now and view all of the benefits, including points on each stay. Our front desk employees can also assist in creating a membership for you upon check-in.

Does the hotel collect a deposit to guarantee incidental charges?

Yes, the hotel does collect a deposit for every booking. For each night of your stay, the hotel will pre-authorize $125 from the credit card used at check-in, or collect a $300 deposit (cash or debit) or $500 deposit (for walk-in reservations) to guarantee incidental charges. If you have any questions about this or received a bill you wish to discuss, please contact us or stop by the front desk at any time.

Does the hotel have rollaway beds available?

Rollaway beds are available for rooms fitted with king beds, based on availability. The charge for a rollaway bed is $30 per night. Rollaway beds are not permitted in rooms with two beds. Please call ahead to request one so that it is available at check-in. Extra blankets and pillows will be provided as well.

Do you have fridges available in the guestroom?

Yes, mini-fridges are available for guest rooms and suites, based on availability. The charge for a fridge is $25 per stay. Please call ahead to ensure availability before arrival. Please contact the front desk during your stay if you'd like to add one.

Will I be charged if I break the tab off of the mini fridge?

There is no charge for breaking the tab off of the mini-bar. A charge will only be applied if an item is removed from the mini-bar each day. Feel free to browse the items - you only pay for what you consume.

How far is the hotel from Ripley's Aquarium?

The InterContinental Toronto Centre Hotel is 0.3 miles (200m) away from Ripley's Aquarium of Canada. We are literally across the street from the aquarium, as well as the CN Tower, Rogers Centre, and Union Station. Feel free to walk right over to the giant touch tanks hosting over 15,000 marine animals. We also offer a fantastic Ripley's special offer which includes two Anytime tickets to the aquarium during your stay.

How far is the hotel from the Scotiabank Arena?

The Scotiabank Arena is just two blocks away from the InterContinental Toronto Centre, precisely 0.3 miles (650 meters) away, close enough to hear the cheer of the crowds rooting for the Toronto Maple Leafs or Raptors.

Is there parking at the hotel?

Yes, the InterContinental Toronto Centre offers valet parking to all hotel guests and their guests. The hotel's valet parking rate is $49 (CAD) for 24 hours (with in and out privileges.) You may also pay by the hour at a rate of $15 (CAD) for shorter stays. Complimentary valet parking is included with some meeting packages and spa services so please inquire ahead of time.

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